OnLocation Outage
Incident Report for MRI OnLocation


On 25 July, several of our OnLocation servers experienced a brief outage.

Incident Details:

  • Incident Start Time: 25 July 2023, 14:46 (AEST)
  • Incident End Time: 25 July 2023, 15:48 (AEST)
  • Duration: 1 hour, 2 minutes



First and foremost, we sincerely apologise for the inconvenience you may have experienced due to the downtime. We understand the importance of reliable services and are committed to learning from this incident to improve our systems further.

During the outage, an AWS resource encountered an unexpected depletion of credits resulting in temporary service disruptions for some of our offerings. Our team addressed the issue and successfully restored the affected services to normal operation.

If you have any questions, concerns, or require further assistance, please do not hesitate to reach out to our customer support team.

Posted Jul 25, 2023 - 08:39 UTC

We are happy to report that service has been restored. We apologise for any inconvenience caused by this incident.
Posted Jul 25, 2023 - 08:12 UTC
A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2023 - 07:49 UTC
We are experiencing an issue with one or more of our OnLocation servers which may impact your OnLocation experience. Our engineers are working to resolve the issue as soon as possible. We will keep you informed every 30 minutes as to the status of the outage.
Posted Jul 25, 2023 - 06:45 UTC
This incident affected: Australia/New Zealand (,,,