Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 02:33 UTC
Identified - We have identified a label printing issue which can affect customers using Internet Explorer and our Advanced Printing option where the label is printing "squished" or cut off.

This appears to be related to having the Windows Printer settings for the printer set to 300x600 DPI instead of 300x300 DPI. Please visit our helpdesk article for more information and instructions on how to resolve this.

https://helpdesk.whosonlocation.com/hc/en-us/articles/115009035808
Jun 15, 22:43 UTC

About This Site

We continuously monitor the status of WhosOnLocation and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page.

login.whosonlocation.com Operational
Australia/New Zealand Operational
au.whosonlocation.com Operational
au2.whosonlocation.com Operational
nz.whosonlocation.com Operational
nz2.whosonlocation.com Operational
North America Operational
ca.whosonlocation.com Operational
us.whosonlocation.com Operational
us2.whosonlocation.com Operational
ca2.whosonlocation.com Operational
us3.whosonlocation.com Operational
Europe Operational
uk.whosonlocation.com Operational
Other Operational
www.whosonlocation.com Operational
helpdesk.whosonlocation.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
login.whosonlocation.com Uptime
Fetching
au.whosonlocation.com Uptime
Fetching
nz.whosonlocation.com Uptime
Fetching
nz2.whosonlocation.com Uptime
Fetching
us.whosonlocation.com Uptime
Fetching
us2.whosonlocation.com Uptime
Fetching
ca.whosonlocation.com Uptime
Fetching
ca2.whosonlocation.com Uptime
Fetching
uk.whosonlocation.com Uptime
Fetching
au2.whosonlocation.com Uptime
Fetching
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 15, 2017
Resolved - This incident has been resolved.
Jun 15, 08:18 UTC
Monitoring - Our engineers have been working hard on this issue and we are happy to say that we have just released a fix.

You do not need to do anything to apply this fix, the next time a badge pass is printed via your Kiosk or Sign In/Out Manager it should no longer produce an error. If you held off on applying the Windows Security Update (KB4022719) or have subsequently uninstalled this update, you can now safely install this security update.

If you have any further issues with printing, please let us know via our helpdesk - helpdesk@whosonlocation.com.
Jun 15, 04:32 UTC
Update - We have had a number of customers who have been able to resolve their printing issue by removing the Windows Update KB4022719. An alternative while this issue is being investigated further would be to use Firefox ESR which is unaffected by the Windows Update. If you would like to try printing from this browser, you can find instructions to set this up in one of these Helpdesk articles:

Link Printer - Kiosk PC - Firefox
https://helpdesk.whosonlocation.com/hc/en-us/articles/229322227-Link-Printer-Kiosk-PC-Firefox

Link Printer - Receptionist PC - Firefox
https://helpdesk.whosonlocation.com/hc/en-us/articles/229672468-Link-Printer-Receptionist-PC-Firefox

If you require any further assistance, please contact us at helpdesk@whosonlocation.com
Jun 14, 21:26 UTC
Identified - We are aware of an issue which is affecting some of our customers who use Automated Printing at their Kiosk or Sign In/Out Manager screen with Internet Explorer 11. A June 14 Windows security update prevents the MeadCo Script X browser plugin from functioning correctly which we rely on for automated printing.

More information can be found on the Mead Co website:
http://scriptx.meadroid.com/news/issue-with-ie-11-and-windows-update-of-14-june-2017.aspx

If you are affected, the temporary fix is to remove the security update as described on the Mead Co website.

We will update this post when we have further information.

We apologise for any inconvenience caused.
Jun 14, 20:03 UTC
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.